Downloadable Brochure Case Manager Debt Recovery
Microworks Case Manager is specifically designed to optimize accounts receivable processes through automated workflow and communication.
Customer communication can automatically be generated in bulk without agent involvement. Documents
Agents are empowered to easily create, monitor and manage payment arrangements - automation ensures that customers are reminded about payments and agents are reminded if customeors fail t make payments.
Get an eagles-eye view of where your cases are per user, team or across the board. Global dashboards allow executives to track overall performance of the agency, while supervisors can see real-time graphs of activity performance for their teams, and users can easily track activities and activity outcomes for specified dates. Outcomes of various activities can also be analysed in great detail.
Decision trees, event handling and interdepartmental interaction give you the power to build dozens of processes which will be executed automatically and systematically by Microworks Case Manager and your team. Our flexible workflow engine allows for quick changes to suit your various collection processes.
Click-to-dial and dialer integration speeds up the process of making contact and helps agents waste time by avoiding typing errors.
We use advanced data integration systems to design and build highly customisable, flexible and automated data integration processes. The systems used to build these processes cater for a huge variety of different data sources, data formats and data transformations.
We give agents the tools to easily, efficiently and compliantly generate, preview and print any letters of demand and other legal documentation in exactly the format required by laws and the courts.
The workflow capabilities that are available in Case Manager allowed us to start managing the CRM function of our business and get insight into how the onboarding of new clients are progressing.
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