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case manager

contact center excellence

everything you need to excel!

Click on one of the six benefit sections to learn how Case Manager helps you achieve contact center excellence.

Team - Create Users and Teams

Team Management

Get the most out of your contact center team.

Communication - Bulk SMS

Communication

Better customer reach and engagement.

Data - Dashboards

Data

Powerful data integration, reporting and customization capabilities.

Finance - Case Financial Transactions

Finance

Keep track of case financial transactions.

Workflow - workflow process

Workflow

Unlock productivity through workflow management.

Customizations - Web Call actions

Customization

Customize your workflows, interfaces, reports, functionality, toolbars, data and more...

Latest from our blog...

Cloud Performance

TEXT / SMS COMMUNICATION

How to Communicate Effectively in Short Messaging

AutomatedResponses

TEXT / SMS COMMUNICATION

Mastering Automated Responses with Engage

Message-Based-Conversations

MESSAGE BASED CONVERSATIONS

The Impact of Message-Based Conversations on Customer Service and Accounts Receivable Management in Contact Centers

View More...

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