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case manager

contact center excellence

everything you need to excel!

Click on one of the six benefit sections to learn how Case Manager helps you achieve contact center excellence.

Team - Create Users and Teams

Team Management

Get the most out of your contact center team.

Communication - Bulk SMS

Communication

Better customer reach and engagement.

Data - Dashboards

Data

Powerful data integration, reporting and customization capabilities.

Finance - Case Financial Transactions

Finance

Keep track of case financial transactions.

Workflow - workflow process

Workflow

Unlock productivity through workflow management.

Customizations - Web Call actions

Customization

Customize your workflows, interfaces, reports, functionality, toolbars, data and more...

Latest from our blog...

Cloud Performance

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TEXT / SMS COMMUNICATION

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TEXT / SMS COMMUNICATION

Mastering the 24-Hour Response Window: Overcoming WhatsApp’s Customer Service Challenge

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