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Features
Team Management
Communication
Data
Finances
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Customization
Resources
Resources
Brochures
User Manuals and Guides
Technical Manuals and Guides
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Software Downloads
Visit Our Blog
Case Manager 5.2 Extensions
Web Call Actions
Getting Started
Getting Started
Case Manager Startup Program
Contact Us
About Us
Solution Showcase
Solution Showcase
Web-Call Actions
Solution Services
Extensions
Software
customization
Incredible Flexibility
Case Manager can be customized and tailored to your exact requirements.
Meet the complex and custom needs of your contact center.
Extend and Enhance Your System
Unleash the power of customization with custom and standard extensions.
Seamless integration, limitless possibilities
Embed and empower your agent workspace with web-call actions.
Customized letters and documents.
Create custom letters and legal documents with incredible precision and flexibility.
Customize your agent user interface
Add new sections, tabs, checkboxes, dropdown lists, text fields, date fields and create up to 200 new customized fields.
Fully customizable workflow
Create a custom workflow to your exact specification.
Custom reports
Create incredibly powerful reports using the amazingly powerful Crystal Reports designer from SAP.
Customize your agent functionality toolbars
After plugging in a new extension you can easily add the new button to the toolbar.
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