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Team Management
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Resources
Resources
Brochures
User Manuals and Guides
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Visit Our Blog
Case Manager 5.2 Extensions
Web Call Actions
Getting Started
Getting Started
Case Manager Startup Program
Contact Us
About Us
Solution Showcase
Solution Showcase
Web-Call Actions
Solution Services
Extensions
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Streamline Operations
Case Manager can help you streamline automated and human based processes.
Use Case Manager's workflow capabilities to get the most out of your contact center.
Unlock productivity through workflow management
Seamlessly track and optimize case workflow for enhanced efficiency.
Automate and streamline workflow processes
Easily combine process steps for the perfect balance between automated and manual activities.
Keep workflows agile and responsive
Instantly adapt and redirect workflows based on case events.
Bring agents into your workflows and processes
Agent based activities like phone calls and tasks nicely integrate agents into your workflows with activity outcomes triggering workflow events.
Automate workflow behavior based on activity outcomes
Once an agent selects one of the pre-configured outcomes this triggers an event which is used to determine the next steps in the workflow process.
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Email
info@microworks.co.za
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012 942 0030
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