Case Manager 6 Takes Center Stage with Exciting New Features!

Dec. 1, 2023


Case Manager

Microworks Enterprise (Pty) Ltd.

Case Manager 6 Launches

Case Manager 6 Takes Center Stage with Exciting New Features!

In this blog post, we're going to give a quick overview of the exciting features that Case Manager 6 has to offer. Buckle up and get ready for an exhilarating ride through the new world of case management using Case Manager 6!

  1. VoyagerNetz Engage Free Access: Unleash Real-Time Conversations
    One of the standout features of Case Manager 6 is that it comes with a free 1 license version of VoyagerNetz Engage through to December 2024! Engage is your ticket to real-time message based conversations with customers over channels like WhatsApp, Text / SMS or Facebook Messenger. Engage comes with productivity enhancing features like language translation, team collaboration and conversation transfers. Reach out to your Case Manager support team to learn more about how to save money by taking advantage of this offer.

  2. Web Call Actions: Bringing the Web to Your Fingertips
    With this incredible addition, you can seamlessly bring websites and portals directly into Case Manager. Imagine the convenience of accessing critical web-based information without leaving your workspace. Whether you're integrating customer portals, knowledge bases, or data sources, Web Call Actions empowers you to harness the web's full potential, all from within the Case Manager environment. By using web-call actions you can greatly simplify your agent experience and your overall ability to manage your contact center.

  3. Enhanced Extension Framework: Expand Your Horizons
    The extensions framework in Case Manager has received a major upgrade in version 6. Now, developers have more tools at their disposal to create custom extensions that cater to your unique needs. This means greater flexibility, adaptability, and the ability to tailor Case Manager to your specific requirements. Get ready to unlock new possibilities and extend Case Manager's capabilities like never before! Reach out to us if you would like to be connected with one of Case Manager's extension development partners.

  4. Streamlined User Security with Security Roles
    Managing user security in Case Manager has never been this effortless! Case Manager 6 introduces Security Roles, a game-changer for administrators. Assign and customize roles to control access and permissions with ease. Say goodbye to the complexities of user management and embrace a more simple, secure and organized workflow.

  5. Case Types: Create a simpler agent experience
    You can now create Case Types to simplify your agent experience. You can now for example create a Case Type for a specific type of account (let's say financial) with a customized user interface specifically focused on this Case Type - in this way agents working with this type of case will not be overwhelmed with a multitude of options and fields which do not apply to the specific type of case they are working on. The user-interface will seamlessly and instantly update as agents move between cases of different types.

  6. Additional Case Field Groups
    Imagine being able to define a basic data object in your Case Data to allow you to store very custom data specific to your Case Type. For example if you have a case which needs to store a vehicle object you might want to define a vehicle with all the different properties. Well - this is now possible in the new Case Manager 6 release. You can easily define additional fields grouped and sub-grouped by the type of data which is stored in these fields. Searching is now available across these defined fields.

  7. Field Level Security: Limit what users can see and change
    In Case Manager 6 you can now setup security rights which a user needs in order to see and change the data in most fields. This feature enhances your ability to control and manage the integrity and confidentiality of your data.

  8. Cloud Optimization: Azure Virtual Desktops and Windows 365
    In an era of cloud computing, Case Manager 6 ensures you're at the forefront. The optimization for Azure Virtual Desktops and Windows 365 enables you to run Case Manager in the cloud seamlessly. Say farewell to infrastructure headaches and hello to scalability and accessibility from anywhere in the world.

  9. FTP Attachment Extension: Streamlined Case Attachments
    Managing case attachments is now a breeze with the new FTP Attachment Extension. Easily access and manage your case attachments via FTP, with support for Azure Storage. Experience enhanced efficiency when handling crucial documentation and files within your case management system.

  10. Case Allocations Overview: Simplify Payment Analysis
    Last but not least, Case Manager 6 introduces the Case Allocations Overview extension. This invaluable tool provides a straightforward view to analyze payment allocations. Gain deeper insights into your financial processes, streamline resource allocation, and make informed decisions.

In conclusion, Case Manager 6 is a big step forward in the world of case management. With its arsenal of features, from real-time messaging to web integration, enhanced security, and cloud optimization, it's a powerhouse designed to empower businesses and organizations like never before.

Don't miss out on this remarkable journey into the future of case management. Upgrade to Case Manager 6 today and watch your productivity and efficiency soar to new heights!