Say goodbye to toggling between applications! Case Manager's revolutionary Web Call Actions feature empowers you to embed external websites and applications directly within the Case Manager interface. Powered by Microsoft Edge WebView2 technology, Web Call Actions unlock a level of efficiency and effectiveness you've never experienced before.

Boost Agent Productivity:

• Seamless Integration: Eliminate the need to switch between Case Manager and other web-based tools. Agents can access everything they need right from the familiar Case Manager interface, minimizing distractions and maximizing focus.
• Internal & External Flexibility: Web Call Actions work seamlessly with both internal company applications and external websites.
• Dynamic Data Transfer: Need to send specific case details (like address or zip code) to an external site? Web Call Actions allow you to configure URL parameters for a truly dynamic workflow.

Unleash the Power of WebView2:

• Focus on What Matters: Web Call Actions removes unnecessary browser clutter, providing a streamlined experience perfect for contact center environments.
• Microsoft Muscle: Developed by Microsoft, WebView2 leverages the same core engine powering the Edge browser, ensuring security and reliability.

Ready to take your case management to the next level?

Web Call Actions is included at no additional charge in Case Manager 6 - schedule your upgrade to Case Manager 6 to optimize your team's productivity with Case Manager's Web Call Actions.

To learn more about the benefits and technologies underlying Web Call Actions visit the Microsoft's WebView2 page by clicking here.

To take a deep dive into Case Manager 6's Web Call Action feature check out our extension Web Call Action manual.

To download some example Web Call Actions packages which can seamlessly be pulled into your Case Manager 6 solution check out our Web Call Action gallery.

For a quick overview of Web Call Actions check out this short video demonstrating the functionality.

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